Our Services

Pre-sales

When customers enter the store, they should first communicate and understand what materials the customer needs or what specific bottles are made of, explain the product's selling points, functions, materials, and specifications, and help customers determine whether it is suitable for purchase.

During the sale

or modify the address, note the requirements, check the order information, ensure the subsequent shipment is accurate, and provide the logistics status according to the customer's request. Shipment progress, reduce repeated inquiries about shipment delays, inventory changes, and logistics anomalies when communicating with customers due to "no shipment" or "where it is", thereby reducing customer anxiety and complaint risk.

After-sales

Handling after-sales issues requires communication, registration, verification, processing, follow-up, and archiving for returns and exchanges, not just responding to one sentence, including logistics inquiries, post station situation follow-up, Damage/shortage/missing/wrong shipment/abnormal quality handling, or customer complaint dispute handling, small payment, defect compensation, the purpose is to reduce negative reviews and customer complaints escalation, apologize and comfort customers with problems, avoid negative reviews or conflict expansion. The service scenario will be different in different regions.

Customized Service Offerings

Our company specializes in customized production of daily chemical packaging containers, with deep expertise in the PET plastic packaging field including shampoo/conditioner bottles, mud mask jars, and similar products. We provide one-stop, full-process personalized customization services tailored to the packaging needs of beauty, personal care, and skincare products. We support customization in small, medium, and large batch sizes as a direct source factory, fully matching brands' needs for differentiated, market-oriented packaging design. Our core customization services include:

Size and Shape Customization

We support customized sizing for various PET plastic bottles and mud mask jars, producing containers from 5ml to 1000ml based on customers' filling capacity requirements. We also support mold development for special shapes including shaped bottles, curved/rounded bottles, wide-mouth jars, and frosted jars, breaking through conventional packaging limitations to create unique bottle and jar designs for your brand and enhance shelf recognition of your products.

Appearance and Finish Customization

We provide comprehensive surface finish upgrades to meet brands' premium visual requirements. Standard processes include silk-screen printing, hot foil stamping (gold/silver), matte frosted finishing, and glossy polishing. We customize single-color and multi-color logos, brand slogans, product parameters, and other printed content with precise color reproduction and clear, abrasion-resistant patterns. We also support special techniques such as partial laser effects, gradient spray coating, and embossed textures, suitable for mid-to-high-end daily chemical product packaging positioning.

Material and Texture Customization

Based on food-grade and beauty-grade virgin PET raw materials, we offer customization of various material textures. We can produce high-transparency, glossy textures that showcase the product's true color, as well as semi-transparent, solid-color, or frosted textures suited to different product properties such as mud masks, creams, and concentrated wash formulas. All materials meet environmental testing standards — non-toxic, odorless, impact-resistant, and durable, with strong sealing performance to ensure safe product storage and transportation.

Accessory and Component Customization

We offer one-stop customization of all packaging accessories to achieve overall packaging consistency. This includes custom-matched bottle caps, pumps, spray nozzles, droppers, inner plugs, and sealing films, with finish options in black/white, colored, gold-plated, or silver-plated. We can also customize complete packaging sets based on your needs, eliminating the hassle of second-party matching for an efficient, worry-free experience.

Exclusive Mold Development

For customers' exclusive and original packaging needs, we provide private (exclusive) mold customization services. Once customers provide design drawings, creative sketches, or samples, our professional team handles structural modeling, mold development, trial production, and mass production. Private molds are used exclusively by the customer, preventing identical products in the market, protecting original brand designs, and helping brands build differentiated core packaging advantages.

Flexible Batch Customization

We support small-batch sampling and trial orders as well as medium- and large-batch mass production, accommodating both startup brands' need for low-volume trial runs and established brands' demand for large-volume supply. Production is flexible with reliable delivery times, and full quality control is maintained throughout to ensure consistent quality across every batch.

Customization Service Process

To provide customers with a standardized, transparent, and efficient customization experience, we have established a six-step standardized customization service process, with dedicated follow-up from needs communication to after-sales support at every stage — clear, transparent, efficient, and worry-free:

Precise Needs Communication

Proposal and Quotation Confirmation

Based on customization needs, we quickly calculate costs considering factors such as material, finish, size, quantity, and whether mold development is required, and issue a detailed formal quotation clearly itemizing unit price, mold fees, process fees, minimum order quantity, and delivery lead time — no hidden charges. Once both parties confirm the proposal and quotation without objection, a preliminary cooperation plan is finalized.

Drawing Design and Confirmation

Our professional design and structural engineering team creates precise product structure drawings and appearance renderings based on customer requirements. For standard (shared) mold customization, we directly optimize the appearance design; for private mold customization, we complete original structural modeling design. Design drafts are sent to the customer for review, with multiple rounds of revisions available until the customer gives 100% final approval, locking in all production standards.

Sample Approval

After finalization, we commence the sampling process, producing samples strictly in accordance with the approved drawings, processes, and materials. Upon completion, high-definition detail photos and videos are provided for online verification, or physical samples are shipped to the customer. The customer inspects all details of the samples — size, shape, printing, finish, and texture — and the approved sample serves as the sole standard for subsequent mass production.

Mass Production and Quality Control

Once the customer approves the samples, signs the formal cooperation contract, and pays the advance, the factory launches scaled mass production. Automated equipment is used throughout production, and multiple quality control checkpoints are established — from raw material screening and mold tuning to forming, finishing, defect inspection, and cleaning/quality inspection — strictly eliminating deformed, color-mismatched, defective, or poorly sealed products to ensure consistent, standards-compliant finished goods.

Final Inspection, Delivery, and After-Sales Service

Upon completion of mass production, our staff performs final full inspection, counting, sterile cleaning, and categorized packaging, then arranges shipment according to the agreed schedule with end-to-end logistics tracking. After receipt, our dedicated team follows up on customer feedback. Should any issues arise regarding product quality or finish inconsistencies with the approved sample, we provide rework or replacement services per the contract terms, fully protecting customer rights and establishing a long-term, stable cooperation mechanism.